CX Regional Intelligence Specialist, Innovation Leader




  • Proven experience in management and analytics in e-commerce platforms and all digitalplatforms (+2 years)
  • Experience in market research and business intelligence (+2 years)
  • Applied studies of statistics, mathematics, correlation models and econometric models totaking business decisions in different categories.
  • Fully proficient in English and Spanish. Other languages are a plus.
  • Extraordinary capability for complex analysis and synthesis, along with data storytelling.
  • Experience on visualisation frameworks and systems, e.g. Tableau, PowerBI, etc.
  • Proven ability to understand consumer/customer needs.
  • Excellent verbal, writing, reading, understanding and presentation skills.
  • Eligible for teamwork and self-improvement.
  • Google certification required
  • Knowledgeable in scripting languages (R, Python), database languages (SQL) and Social andWeb APIs programming is a plus.


Cultural Fit

● Responsability

● Proactivity

● Honesty.

● Relentlessly.

● Efficiency.

● Attention to detail.

● Analytical and strategic thinking.

● Organization and planning.

● Proactivity.

● Goal driven.

● Enthusiasm.

● High Standards.

● Communication Skills.

● Teamwork.

● Challenge willing.



Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We love humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.

Imagine a place where you work hand to hand with your client and team within a high creative environment.


MISSION

Convert digital data to insights and identifying opportunities to do more efficient and optimize of purchase conversation in digital environment through transactional platforms generating improvements in operations team, key partners and stakeholders involved. Also, keep a curious and skeptic spirit and being enthusiastic for learning about anything and finding ways to discover new methods and solutions focus in taking of business decisions.


OUTCOMES

  • Providing data insights for client and team, tryout specialized reports, developing their business strategy.
  • Ensuring and producing searching and analysing data according to pre-defined keywords and processes tracking and conducting manual sentiment analysis from the data ad hoc, daily, weekly, monthly and yearly reports.
  • Identifying, mapping and monitoring the stakeholders impacting client business.
  • Providing awareness for issue, incident, crisis & opportunity management.
  • Ensuring & monitoring that the processes are completed within the KPIs and SLAs.
  • Developing new tools that help automate any task or make easier ways to extract and analyse data.


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